Service

The Customer Care Team - Maximizing customer satisfaction

6

Coming Soon

The Service dashboard will track customer satisfaction, support quality, and relationship health across all Jumpstart Health stakeholders.

Planned Metrics

  • Customer satisfaction scores
  • Support response time and quality
  • Guarantee fulfillment rates
  • Complaint resolution metrics
  • "Raving fan" conversion rate
  • Net Promoter Score (NPS)

Framework Position: Core Concept #6 (External)

Service is the function that humanizes relationships and maximizes satisfaction when problems arise. It requires Product quality, Operations reliability, and Finance for support resources.